What is Facebook Customer Service

What is Facebook Customer Service? We often hear other foreign trade people say they are using "Facebook Customer Service" to communicate with customers, but Facebook is not related to customer service functions, so how do they use Facebook Customer Service?

After our investigation found that if you want to Facebook and customer service related content integration system, we can only use third-party customer service system software. After our enquiry also confirmed this, they use the third-party software as well.

Today we will take you to see what the most common Facebook Customer Service system on the market is like and what kind of role it has for our Facebook marketing.

This customer service system that we're going to take you through today is the CrownSoft Facebook Customer Service. Pointed into the software we can see the multi-account login control options, because the average customer service is a person with multiple accounts, this software can be logged in at the same time multiple accounts for management and control, to prevent the omission of an account information. After logging in to the account you can see the right side of the software can be added and imported, you can usually most people consult the question or the most frequently sent messages set as a dialogue, easy to send and reply to a key to save time at the same time the performance will be more professional.

Because Facebook is a foreign social software, plus we do foreign trade business, so the dialogue is normally the other side of the non-nationals, because Facebook itself does not come with translation, so we usually copy each other's information for translation, and then translate their own information into the language of the other side to send, the whole process is very troublesome.

This customer service system comes with a translation function, not only can do the whole page translation, but also provides a variety of translation options for you to choose. In addition to this translation function there is a most useful function, that is, the "secondary verification" function, it can be translated to confirm the information you want to send and let you check whether it is accurate, and then send it after you agree, this function is very humane, can avoid the expression of the meaning of inaccurate and so on, to ensure that the accuracy of the language. .

Keywords: facebook customer service