Whatsapp/Line customer service system translation software free hands, one key translation chat records!

When most businesses and merchants use WhatsApp, there is often a situation: sometimes many customers will ask you at the same time, often cannot reply, resulting in missing some customer inquiries. And most of the time, the answer to these questions is almost the same, which is a waste of time and energy to send the same message to different customers. In order to solve this problem,  Whatsapp/Line customer service system is applied to e-commerce services.

1. What are the benefits of using chatbots?

1. Save labor cost

CrownSoft Whatsapp/Line customer service system has powerfulAuxiliary function

The use of chat robot can save a lot of labor costs, most of the customer's problems are much the same, set up common sales talk, one button to send the talk; The number of powder can be counted on the day; Initiate a new conversation with a stranger; Note customers, track user follow-up status; The chatbot responds to customers' keywords and answers their questions, which eliminates the need for too many customer personnel.

2. One-click translation of chat records from different countries

You can translate all chat records with one click, or translate a single chat record. The text content to be sent can be translated into a foreign language (any national language) and sent.

3.Whatsapp/Line customer service system will not miss customers

When more and more customers are asked, the customer service staff often cannot reply back, and some customers' questions are not answered in time, sometimes there will be omissions. Chat robot can be used, chat robot can receive every customer's message, and timely reply, avoid the phenomenon of omission, fast and efficient.

CrownSoft Whatsapp/Line customer chatbot

CrownSoft Whatsapp/Line customer chat robot, through the group sending assistant function, can obtain the list of friends in the address book of the current WhatsApp account /Line account  account, edit the content of group sending, and quickly send a group message to your friends. Or import the number of a stranger to send a group message to a stranger, which will automatically obtain the customer's visitor track and basic information, helping you to provide customized services. Of course, there is still a big gap between chatbot service and real person service. Only the combination of chatbot and real person customer service can provide customers with the best service experience.

CrownSoft Whatsapp/Line can automatically respond to messages sent by friends. There are two ways to reply to the message in order and reply to the message by matching keywords. The two ways are optional

CrownSoft Whatsapp/Line Customer Service System is a customer service system for managing multiple WhatsApp /Line accounts. The product can translate chat logs with one click, translate input text into a foreign language and send it, set common words, count the number of followers, and record customer information. Using the Group Messaging Assistant feature, you can send group messages to friends or strangers. Administrators can view the chat history of all friends in the background.