What is the purpose of Facebook Customer Service

Facebook Customer Service is an auxiliary software to help all users who use Facebook for foreign trade customer service business. It can achieve a variety of official Facebook does not provide the function to help you achieve the convenience of the function in the customer service, the next we come to tell you what the specific role of this software.

We all know that the daily routine of customer service is to answer customer questions and some difficult problems, some basic questions will inevitably be asked by different people, so the most basic function of this kind of software is the "speech" option. The software also has this feature built-in, you can use the "speech" function to edit a fixed statement for the shortcut button to send, saving time and effort at the same time can improve efficiency (the software includes the "speech" to add, edit, import).

Facebook Customer Service also has a built-in translation component, Facebook, after all, overseas users still account for the majority of the proportion, so the software has a built-in translation function, including a variety of well-known translation software interfaces for you to switch, can quickly help you translate the language of many countries. Translation function in addition to the basic translation can also help you secondary verification and meaning a whole page translation, the perfect solution to understand each other's speech as well as afraid of translation distortion of the situation.

In addition, the multi-account login management function has not been left behind, in the face of the management of multiple accounts at the same time, the software supports simultaneous multi-account login management, so as to avoid dropping the customer's information, and to maintain the good image of the enterprise.

This software can help you to solve most of the problems faced by the use of Facebook customer service features, the correct and reasonable use of Facebook customer service software can help you achieve better maintenance as well as customer retention!

Keywords: Facebook Customer Service